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As a patient you have the right to be treated by us with fairness and with dignity. We will test your sight using sound clinical practice and using modern techniques and instruments. After your sight test we will give you your optical prescription or a statement that you do not need a prescription. If you are a patient that requires a home visit we ask you to give our staff accurate information about the illness or disability which prevents you from being able to go to a high street optician without another person’s help. We also ask you to treat our staff with courtesy and to keep to any appointment you have made with us. Your information and our privacy policy We treat all clinical information about your treatment with complete confidentiality, although we may sometimes need to inform your family doctor about our clinical findings during your sight test. We may also need, with your agreement, to refer you to a hospital eye department in which case we will supply them with all the relevant clinical details. We may sometimes need to make your records available to authorised staff from the local Primary Care Trust for whom we provide services. When handling your personal information we will always abide by the principles of Data Protection laid down by the Information Commissioner’s Office. Any information collected by us on our website or through any other media will be used solely by us to reply to any enquiries or, if you have given us permission to do so, to inform you of special offers and promotions from Page & Small Opticians. We will not sell, trade, or give your details to any third party whatsoever unless express permission has been received by you. If you would like to make a complaint, please contact Abigail Page on 0208293 9493 Your complaint will be acknowledged within three working days and you will receive a response within ten working days or as soon as reasonably practicable thereafter. If you are not happy with how your complaint has been handled by us and your complaint relates to your sight test, you can contact your PCT. If your complaint relates to your spectacles you can contact the Optical Complaints Consumer Service, PO Box 219, Petersfield, GU32 9BY. We provide eye care services under contract with your NHS Primary Care Trust. We will provide, on request, the name, postal, email and website address and telephone number of that PCT, from which details of primary ophthalmic services in the area may be obtained. |
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